Privacy policy

eFinance is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. What we collect

We may collect your name, email address, phone number, company name, and any information you include in enquiries or during the course of providing services to you. If you are a client, we may also hold technical information about your systems that is necessary to deliver our services. System credentials needed for an engagement are held in a managed secrets vault, scoped to the minimum access required, and revoked at the end of the engagement.

2. How we collect it

Directly from you via our website forms, email, phone, meetings and during service delivery. Our website may use cookies and analytics tools that collect anonymised usage data.

3. Why we collect it

• To respond to enquiries and provide quotes
• To deliver, support and invoice our services
• To send service updates and, with your consent, marketing communications
• To comply with legal obligations

4. Disclosure

We do not sell personal information. We may share it with service providers who help us operate (such as hosting, email and accounting providers), who are bound by confidentiality obligations, or where required by law. Some providers may store data outside Australia; where this occurs we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

5. Security

We store personal information on access-controlled systems and use encryption in transit and at rest. Client technical information is held in a managed secrets vault with per-engineer access and audit logging.

6. Access and correction

You may request access to or correction of the personal information we hold about you through our contact form. We will respond within 30 days.

7. Complaints

If you believe we have breached the Australian Privacy Principles, contact us through the contact form. If you are not satisfied with our response you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

8. Changes

We may update this policy from time to time. The current version will always be published on this page.